Transform your call center operations with intelligent supervision. Your human agents monitor live transcripts from multiple Persona Partners, intervening only when complex situations require human judgment – achieving 5x efficiency while maintaining exceptional service quality.
Watch as one human supervisor efficiently manages multiple AI conversations, stepping in only when needed.
Customer: I can't log into my account...
Sarah: I'd be happy to help you regain access. Can you tell me what error message you're seeing?
Customer: It says my password is incorrect but I know it's right...
Customer: This is ridiculous! I've been overcharged for three months!
Michael: I sincerely apologize for this billing issue. Let me review your account history...
Sentiment: Highly Frustrated
Customer: Can you tell me more about the premium plan?
Emma: Absolutely! The premium plan includes unlimited access to all features, priority support, and...
Customer: I need to reschedule my appointment for next week
David: Of course! I can see your current appointment is for Tuesday at 2 PM. What day works better for you?
A revolutionary approach that combines AI efficiency with human judgment when it matters most.
3-5 Persona Partners simultaneously manage incoming calls, handling routine inquiries with your company's unique personality and knowledge.
Human supervisor views real-time transcripts and sentiment analysis across all active calls, instantly identifying situations that need attention.
AI flags conversations based on sentiment drops, complex requests, or specific keywords, helping supervisors prioritize their attention.
When intervention is needed, the virtual agent smoothly transfers: "Let me get a supervisor who can better assist you with this situation."
Human agent joins with full context from the transcript, resolving complex issues while virtual agents continue handling other calls.
Each intervention improves the AI's capabilities, gradually reducing the need for human involvement over time.
Everything your supervisors need to manage virtual teams effectively.
AI-powered sentiment analysis and keyword detection automatically flags conversations that need human attention, ensuring supervisors focus on what matters most.
Complete conversation history, customer data, and interaction patterns available instantly when taking over a call – no need to ask customers to repeat themselves.
Supervisors can provide real-time guidance to virtual agents through prompt adjustments without interrupting the conversation flow.
Track resolution rates, intervention frequency, and customer satisfaction across all virtual agents to continuously optimize performance.
Average calls handled per hour: 5 vs 25
See how supervised virtual teams transform different call center scenarios.
Virtual agents handle initial qualification and product introduction, with supervisors stepping in for high-value prospects or complex negotiations.
See how supervised virtual teams transform your call center economics.
5 Human Supervisors: $25,000
25 Virtual Agents: $12,500
Total: $37,500 vs Traditional $125,000
Let's discuss how supervised virtual teams can transform your operations while maintaining the human touch when it matters most.
Schedule Your Demo